{"id":12,"date":"2024-11-23T18:32:51","date_gmt":"2024-11-23T18:32:51","guid":{"rendered":"https:\/\/minalida.com\/?page_id=12"},"modified":"2024-11-23T18:37:08","modified_gmt":"2024-11-23T18:37:08","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/minalida.com\/fr\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"
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Refund & Return Policy<\/strong><\/p>\n

If your question isn’t answered below, feel free to contact us at\u00a0contact<\/span>@minalida<\/span>.com<\/span><\/a>.<\/p>\n

How do I make a return or an exchange?<\/strong>
We\u2019re sorry that you’re not satisfied with your purchase. Please reach out to us at\u00a0<\/span>contact<\/span>@minalida<\/span>.com<\/span><\/a>\u00a0<\/span>with your order number, and our customer service team will assist you with the return or exchange process.<\/p>\n

Do you accept returns?<\/strong>
Yes, we accept returns.<\/p>\n

How can I return a product?<\/strong>
You can return your items by mail. We\u2019ll provide you with a free return label to make the process easy and hassle-free.<\/p>\n

How do I receive the return label?<\/strong>
The return label will be included in your package, or we can email it to you upon request.<\/p>\n

What about buyer\u2019s remorse?<\/strong>
There\u2019s no cost for returns due to buyer\u2019s remorse.<\/p>\n

What condition do returned products need to be in?<\/strong>
We accept both new and gently used items, as long as they’re in good condition and include all original packaging and tags.<\/p>\n

Do you charge a restocking fee?<\/strong>
No, we don\u2019t charge any restocking fees.<\/p>\n

Is there a cost for return shipping?<\/strong>
No, return shipping is free.<\/p>\n

What\u2019s your return policy?<\/strong>
All returns must be initiated within 31 days of receiving your order. If you’re having trouble meeting this deadline, please contact us at\u00a0<\/span>contact<\/span>@minalida<\/span>.com<\/span><\/a>. You\u2019ll receive a full refund to your original payment method.<\/p>\n

Please note, our return window is extended during the holiday season. Orders placed between December 15 and January 2 can be returned within 35 days of delivery.<\/p>\n

How long does it take to process a return?<\/strong>
Refunds usually take 4-10 business days to appear on your statement after we’ve received and processed your return.<\/p>\n

What if I receive the wrong product?<\/strong>
We apologize if you received an incorrect item. Please email us at\u00a0<\/span>contact<\/span>@minalida<\/span>.com<\/span><\/a>, and we\u2019ll send the correct product right away.<\/p>\n

What should I do if I’m not satisfied with my purchase?<\/strong>
If you’re not satisfied, you can return your product within 31 days of receiving it. Follow these steps:<\/p>\n

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  1. Securely pack the items in a box to prevent damage during shipping.<\/li>\n
  2. Attach the provided return label to the package.<\/li>\n
  3. Include your contact information so we can reach you if needed.<\/li>\n
  4. Drop off the package at your nearest post office or shipping location.<\/li>\n<\/ol>\n

    If you didn\u2019t receive a return label, please email us at\u00a0<\/span>contact<\/span>@minalida<\/span>.com<\/span><\/a>.<\/p>\n

    Note:<\/strong>
    If your item wasn\u2019t purchased directly from our website, please refer to the return policy of the store where it was purchased.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

    Refund & Return Policy If your question isn’t answered below, feel free to contact us at\u00a0contact@minalida.com. How do I make a return or an exchange?We\u2019re sorry that you’re not satisfied with your purchase. Please reach out to us at\u00a0contact@minalida.com\u00a0with your order number, and our customer service team will assist you with the return or exchange […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/minalida.com\/fr\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/minalida.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/minalida.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/minalida.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/minalida.com\/fr\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":4,"href":"https:\/\/minalida.com\/fr\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":7299,"href":"https:\/\/minalida.com\/fr\/wp-json\/wp\/v2\/pages\/12\/revisions\/7299"}],"wp:attachment":[{"href":"https:\/\/minalida.com\/fr\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}