Refund & Return Policy
If your question isn’t answered below, feel free to contact us at contact@minalida.com.
How do I make a return or an exchange?
We’re sorry that you’re not satisfied with your purchase. Please reach out to us at contact@minalida.com with your order number, and our customer service team will assist you with the return or exchange process.
Do you accept returns?
Yes, we accept returns.
How can I return a product?
You can return your items by mail. We’ll provide you with a free return label to make the process easy and hassle-free.
How do I receive the return label?
The return label will be included in your package, or we can email it to you upon request.
What about buyer’s remorse?
There’s no cost for returns due to buyer’s remorse.
What condition do returned products need to be in?
We accept both new and gently used items, as long as they’re in good condition and include all original packaging and tags.
Do you charge a restocking fee?
No, we don’t charge any restocking fees.
Is there a cost for return shipping?
No, return shipping is free.
What’s your return policy?
All returns must be initiated within 31 days of receiving your order. If you’re having trouble meeting this deadline, please contact us at contact@minalida.com. You’ll receive a full refund to your original payment method.
Please note, our return window is extended during the holiday season. Orders placed between December 15 and January 2 can be returned within 35 days of delivery.
How long does it take to process a return?
Refunds usually take 4-10 business days to appear on your statement after we’ve received and processed your return.
What if I receive the wrong product?
We apologize if you received an incorrect item. Please email us at contact@minalida.com, and we’ll send the correct product right away.
What should I do if I’m not satisfied with my purchase?
If you’re not satisfied, you can return your product within 31 days of receiving it. Follow these steps:
- Securely pack the items in a box to prevent damage during shipping.
- Attach the provided return label to the package.
- Include your contact information so we can reach you if needed.
- Drop off the package at your nearest post office or shipping location.
If you didn’t receive a return label, please email us at contact@minalida.com.
Note:
If your item wasn’t purchased directly from our website, please refer to the return policy of the store where it was purchased.
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